Find answers to everything about Tryly.ai — credits, billing, photo quality, collections, and more.
Tryly.ai transforms your product photos into professional model photography — without hiring models, photographers, or studios!
How it works:
Key features:
Want to try? Sign up and get 10 free photos, no credit card needed!
Super simple — 3 steps:
That's it! No scheduling, no photographers, no waiting weeks.
Cost comparison:
Clothing (Works Great):
Accessories (Works Great):
May need extra attempts: Very complex patterns or transparent fabrics.
Tips: High-resolution, well-lit photos on neutral backgrounds work best. Success rate is 85% on first generation with properly formatted inputs.
Yes, but it takes 30 seconds and is completely free.
After your free photos, upgrade to a paid plan only if you're satisfied.
Your first photo in under a minute:
Tip: Start with a clean, well-lit flat-lay photo on a white background for best results.
We accept JPG, PNG, and WebP. Max file size: 10MB per image.
For best results:
The better your input photo, the better your results!
Traditional fashion photoshoots cost $500–5,000+ per session (model fees, photographer, studio, editing, travel). Plus you wait 2–4 weeks for results.
With Tryly.ai:
One customer said: "$36 for what would've cost me $3k."
For the best results, your upload should be:
Pro tips:
Your Gallery is on the [Dashboard](/dashboard) — it's the main tab where all your generated photos live!
In-progress generations show a progress indicator until complete.
All your generated content is in the Gallery section of your [Dashboard](/dashboard).
Your photos and videos are stored securely and available anytime you need them.
Tap the heart icon on any model or background to save it as a favorite!
Great for building a consistent look across your product catalog!
Here's what happens when you click Create Photo:
Paid users bonus: Background processing lets you start creating your next photo immediately while the current one generates!
If it fails: Credit is automatically refunded within seconds. No action needed.
Cooldown: There's a 60–120 second cooldown between generations to ensure quality.
Platform-specific tips:
Etsy: Use diverse models and lifestyle backgrounds to create an inviting, editorial feel. Etsy buyers love authentic-looking photos.
Shopify: Keep a consistent model + background combination across your store for a professional brand look.
Amazon: Main image MUST be on pure white background (Amazon requirement). Use studio white background in Tryly.
All platforms:
No! Your subscription is ALL you pay. There are no extra per-photo charges.
When we say "$0.80/photo" or "$0.25/photo" — that's just showing you the value breakdown of what's already included in your plan. It's the math of your plan price divided by the number of credits.
Example — Ultra Plan ($80/month):
There is no extra charge when you click "Create Photo." Every photo you generate simply uses 1 credit from the credits already included in your plan.
What if I run out of credits?
If you use all your included credits and want more, you can optionally buy top-up credits at your plan's per-credit rate. Go to your Account page → "Need more credits?" section.
Top-ups are 100% optional — most users never need them. Your plan credits are usually more than enough!
Bottom line: Pick a plan → pay that price → create photos. No surprises, no hidden fees.
Monthly Plans:
Annual Plans (Save up to 58%!):
All paid plans include: 200+ AI models, Collection Studio, 2K photos, commercial use rights, no watermarks, and credits roll over!
Important: The per-photo price shown above is just your plan cost divided by credits — there are no extra charges per photo. You pay your plan price and that's it!
Compare that to $500–5,000 for a traditional photoshoot!
Quick guide to find your best fit:
Starter ($20/mo | $9.99/mo annual) — 25 credits/month
Best for: New sellers, small shops, testing AI photography
Premium ($45/mo | $29.99/mo annual) — 60 credits/month
Best for: Growing brands, 20–50 products, faster processing
Ultra ($80/mo | $33.33/mo annual) — 120 credits/month — MOST POPULAR
Best for: Serious sellers, 4K Ultra Quality FREE, fastest generation
Max ($150/mo | $62.50/mo annual) — 250 credits/month
Best for: High-volume sellers, agencies, white-glove support
Our recommendation: Start with Ultra — best per-photo price, 4K free, fastest generation. Annual Ultra is just $33.33/mo ($0.28/photo)!
Yes! Save up to 58% with annual plans!
Annual pricing (pay once for the whole year):
How annual works:
Note: Annual plans are non-refundable but give you the best value!
Yes! Every new account gets 10 FREE photos to test Tryly.ai. No credit card required — just sign up in 30 seconds and start creating!
Upload your actual products to see if it works for your catalog.
Ultra is our MOST POPULAR plan!
Monthly: $80/mo for 120 credits ($0.67/photo)
Yearly: $33.33/mo ($399.97/year) → $0.28/photo — Save 58%!
What's included:
Why sellers love Ultra:
Yes! Switch to annual and save up to 58%!
What happens:
Go to your Account page → Pricing section to switch.
Note: Annual plans are non-refundable but give you the best value!
Super easy! Here's how:
What you can do:
Remember: Credits are always preserved! You never lose credits when changing plans.
Important: Use the Pricing section on your Account page — NOT "Manage Billing" (which is only for canceling, payment method, and invoices).
Upgrading takes effect IMMEDIATELY!
What happens to your CREDITS:
Example: Starter (25 credits) → Ultra (120 credits)
You have 15 credits left → After upgrade:
What happens to your PRICE:
Downgrading is scheduled for your next billing period.
What happens:
Example: Ultra → Starter
Downgrade on Jan 5th (billing ends Jan 20th):
No money lost — you use what you already paid for!
Collections is available on ALL paid plans!
Even on Starter (25 credits/month), you can create collections — perfect for testing or small brands!
Starter Plan — Perfect for getting started!
Monthly: $20/mo for 25 credits ($0.80/photo)
Annual: $9.99/mo ($119.97/year) → $0.40/photo — Save 50%!
What's included:
Premium Plan — For growing brands!
Monthly: $45/mo for 60 credits ($0.75/photo)
Annual: $29.99/mo ($359.99/year) → $0.50/photo — Save 33%!
What's included:
Max Plan — For high-volume sellers and agencies!
Monthly: $150/mo for 250 credits ($0.60/photo)
Annual: $62.50/mo ($749.97/year) → $0.25/photo — Save 58%!
What's included:
After subscribing, you may see 1–2 exclusive bonus credit offers at 50–60% discount!
How it works:
Key details:
Example: 200 bonus credits for $50 ($0.25/credit vs. $0.67 regular price!)
Out of credits? Here are your options:
Option 1: Buy a Top-Up (instant)
Go to Account page → "Need more credits?" section. Pick 25, 50, 100, or 250 credits.
Option 2: Upgrade Your Plan (more value long-term)
If you consistently run out, consider upgrading:
Option 3: Wait for Next Billing Cycle
Your monthly credits refresh at the start of each billing period.
Pro tip: Annual plans save up to 58% — Ultra Yearly is just $33.33/mo!
Our users see incredible results:
The numbers speak:
The AI produces photorealistic results that customers cannot distinguish from traditional photography.
Traditional shoots cost 10–100x more:
Real photoshoot costs:
Tryly.ai:
Many brands use both — Tryly for quick catalog photos, real shoots for hero/campaign images.
1 credit = 1 photo (2K resolution: 1792×2400 pixels)
Three types of credits:
Monthly Plan Credits — Roll over automatically! Unused credits carry to next month. Build up a credit bank for busy seasons. Used first when you generate.
Rollover Credits — Accumulated from unused monthly credits. Roll over while subscribed. Used second, after monthly credits.
Top-Up Credits — Buy extra credits at your plan rate whenever you need them. Valid for 365 days (extends with each purchase!). Used last — saved for when you really need them. KEPT even if you cancel!
Deduction order: Plan → Rollover → Top-Up (uses expiring credits first!)
While Subscribed: Roll over forever! Unused credits carry forward every month. Build up a credit bank over time!
Top-Up Credits: Valid 365 days (rolling). Each time you buy more, the expiry extends to 365 days from that purchase.
When You Cancel: Monthly + rollover credits expire at the end of your billing period. But top-up credits you purchased stay with you!
Example: Cancel with 50 monthly + 30 rollover + 100 top-up → You keep the 100 top-up credits!
You keep access until your billing period ends:
Example: Cancel on Jan 15 (billing ends Feb 15) → Use all plan credits until Feb 15 → On Feb 16, only top-up credits remain.
Pro Tip: Top-up credits let you still generate photos after canceling. Great for occasional use!
Credits are deducted in this order:
1. Monthly Plan Credits (used first)
→ These refresh each billing cycle, so we use them first
2. Rollover Credits (used second)
→ Accumulated from unused monthly credits
3. Top-Up Credits (used last)
→ Your purchased credits are protected!
Why this order? We use expiring credits first so your purchased top-up credits are preserved as long as possible.
Example: You have 50 monthly + 30 rollover + 20 top-up = 100 total. Generate 60 photos → Uses all 50 monthly + 10 rollover. Remaining: 20 rollover + 20 top-up = 40 credits.
Top-ups = extra credits for subscribers!
Requires active subscription (they're an add-on)
Key features:
Rates by plan:
Options: 25, 50, 100, or 250 credits
How to buy: Go to your Account page → "Need more credits?" section
Perfect for product launches or busy seasons!
No — you need an active subscription to buy top-up credits.
Top-ups are an add-on for subscribers who need extra credits.
To get credits:
Free tier: You get 10 free credits when you sign up — no subscription needed for those!
Why subscribe?
Credit costs by mode:
Standard Photo Generation:
Ultra Quality™ (4K):
Video Generation:
Collection Studio:
Multi-pose: Select up to 4 poses per generation — each pose = 1 credit.
Credits are distributed MONTHLY, not all at once.
When you subscribe to an annual plan:
Example — Max Annual ($749.97/year):
You do NOT get 3,000 credits at once. You get 250 credits per month for 12 months (250 × 12 = 3,000 total).
Why monthly distribution?
Yes — you pay a prorated amount immediately.
Your billing cycle resets to today. Stripe gives you a credit for unused days on your old plan, then charges the full new plan price.
Example: Starter ($20/mo) → Ultra ($80/mo), 15 days left:
The exact amount is shown BEFORE you confirm — Stripe calculates it precisely. No surprises!
Next month: Full new plan price on your new billing date.
All your credits are PRESERVED when upgrading!
Here's exactly what happens:
Example: Starter (25/mo) → Ultra (120/mo)
Before upgrade: 15 monthly + 5 bonus + 10 topup = 30 total
After upgrade:
You GAIN credits, never lose them!
Your credits are PRESERVED during downgrade!
During current period:
When downgrade takes effect:
Example: Ultra → Starter
50 Ultra credits left at period end:
You never lose credits you've earned!
Yes! You can cancel anytime.
How to cancel:
Monthly subscriptions:
Annual subscriptions:
Alternatives to canceling:
Yes! You can pause your subscription for 1–3 months.
Pausing means:
This is a great option if you need a break but want to keep your current pricing and credits.
How to pause: Go to Account → Manage Billing → look for the pause option.
To access your invoices and receipts:
Each invoice includes:
Invoices are generated automatically by Stripe for every payment.
To update your payment method:
Stripe handles all payment processing securely — we never see or store your full card number.
Subscriptions and Top-ups serve different purposes:
Subscriptions (recurring):
Top-ups (one-time):
Think of it like: Subscription = your monthly allowance. Top-ups = extra credits for busy seasons.
No monetary refund, but you don't lose anything!
What happens:
Example: Ultra ($80/mo) → Starter ($20/mo) on Jan 5th (billing ends Jan 20th)
Go to your [Account page](/account) → "Need more credits?" section.
Steps:
Important: This is on the Account page, NOT in Manage Billing!
Requirements: Active subscription needed. Monthly plans: $0.60–$0.80/credit. Annual plans: $0.25–$0.50/credit.
Buy top-up credits whenever you need them!
Top-up pricing (based on your plan tier):
Options: 25, 50, 100, or 250 credits per purchase
Benefits:
Go to Account → "Need more credits?" to purchase.
Here's exactly what happens to each credit type:
PRESERVED (you keep these):
LOST (at billing period end):
Example: You cancel with 50 monthly + 30 rollover + 100 top-up credits
Tip: If you have lots of monthly/rollover credits, use them before canceling!
Three ways to create photos:
All methods work great — just pick what's easiest for you!
Product modes available:
Each mode is optimized for that specific product type!
200+ professional AI models with incredible diversity!
Genders: Women (110+) and Men (50+)
Body Types: Standard and plus-size
Ethnicities: White, Black, South Asian, East Asian, Latino, Middle Eastern, Mixed
Age Groups: Teens (15–17), Young Adults (18–25), Adults (26–35), Mature (36–45), Senior (46–55)
Hair Colors: Black, Brown, Blonde, Red
All models are AI-generated, not real people. Filter by ethnicity, age, body type, or hair color to find the perfect match for your brand.
150+ professional backgrounds across multiple categories:
Studio: White, grey, colored seamless, fashion runway
Indoor: Modern office, minimalist home, luxury rooms, lofty look
Outdoor: Urban streets, nature park, sunset beach, NYC, palm promenade
New backgrounds added regularly! The AI seamlessly places your model in any background with realistic lighting and shadows.
Speed depends on your plan:
All plans process photos instantly — no waiting in line for hours like traditional photoshoots.
Yes! Multi-image generation varies by mode:
Flat-Lay & Mannequin:
Accessory Modes (Shoes, Bags, Watches, etc.):
On-Model Mode:
Pro tip: Select different poses/angles to create variety — front, side, back views all in one batch!
All photos are 2K High Quality (1792×2400 pixels) — perfect for web, social media, and e-commerce.
4K Ultra Quality™ (2688×3600 pixels) is available for special cases like print catalogs or large banners.
How to get 4K:
Cost:
For online use, 2K looks great!
Yes! Tryly.ai fully supports hijab styling in two ways:
1. Already wearing hijab in your photo?
Our AI preserves the hijab styling and creates beautiful, professional results automatically.
2. Want AI to add hijab?
Enable the Hijab setting in your Settings page. When creating photos, a toggle lets you control it per-photo or globally.
Works across all modes — clothing, shoes, bags, watches, jewelry, and bulk collections.
The only exception is Hats — since the hat is the product, hijab is automatically disabled.
No. Our AI produces photorealistic images that customers cannot distinguish from traditional photography.
Over 6,000+ photos are created daily by real fashion brands.
Why it works:
Success rate: 85% on first generation with properly formatted inputs.
Yes! Full commercial rights included.
Use anywhere:
No attribution required. You own the photos.
Important: Comply with platform policies regarding AI disclosure. Do NOT claim AI-generated models are real people.
Yes — research shows significant improvements:
Why it works: Customers need to visualize how clothes look on a body. Flat-lay photos don't show fit, drape, or style — on-model photos do.
Many of our users report increased sales within weeks of switching to on-model photos.
Flat-Lay & Mannequin mode transforms product-only photos into on-model shots!
Input: A photo with NO person — flat-lay, mannequin, or hanger photo
Output: The same garment on a professional AI model
Features:
Cost: 1 credit per pose
Speed: 5–15 seconds per photo
This is the most popular mode for e-commerce sellers!
On-Model mode swaps the person in your existing model photo with a different AI model.
Input: A photo of someone WEARING your clothing
Output: Same clothing, same pose, different model
Key details:
Best for: When you already have model photos but want different diversity, ethnicity, or look.
The key difference is your INPUT photo:
Flat-Lay & Mannequin mode:
On-Model Photos mode:
Which to choose?
Quick decision guide:
Someone wearing the clothing in your photo? → On-Model (swap the person)
Product only (flat-lay, mannequin, hanger)? → Flat-Lay & Mannequin (put it on a model)
Specific accessories?
Many products at once? → Collection Studio (batch up to 200)
Want a video? → Generate a photo first, then click Create Video in Gallery
165 total poses across all modes!
Clothing:
Accessories:
In Flat-Lay mode: Select up to 4 poses per generation. Front poses available with front view upload. Back poses require a back view photo.
Front view is your main product photo — this is required for all modes.
Back view is an optional second photo showing the garment from behind.
Why add a back view?
Do I need a back view?
Tip: If you only have a front photo, that's totally fine — you still get access to all front and side poses!
The Fashion Stylist adds complementary items to your photos in Flat-Lay mode!
Two options:
1. Tryly Stylist (AI picks):
The AI automatically selects matching bottoms, tops, or footwear to complement your garment.
2. "I Will Style" (you pick):
Manually choose from:
When it's available: Only for "Top Only" or "Bottom Only" product types in Flat-Lay mode. Full outfits don't need styling!
In the Stylist section (Flat-Lay mode → "I Will Style"), choose from:
For floor-length dresses (bridal, maxi, gowns): Always use "No Shoes - Floor-length dresses" for the most natural look.
200+ models with powerful filtering:
Gender toggle: Switch between Women and Men
Filter by:
Favorites: Tap the heart icon to save models for quick access — they appear at the top of the grid.
Hijab toggle: Enable in Settings to show models with hijab styling.
In individual mode: Select one model per generation. In Collections, select multiple!
Step-by-step guide:
Pro tips:
Step-by-step guide:
Important: The original pose is preserved — On-Model mode swaps the person, not the pose.
Hijab toggle: Available during creation to add/remove hijab styling.
Cost: 1 credit per generation
Step-by-step guide:
Cost: 1 credit per photo/angle
Speed: 5–15 seconds
Step-by-step guide:
Cost: 1 credit per photo/angle
Speed: 5–15 seconds
Step-by-step guide:
Cost: 1 credit per photo/angle
Note: Hijab is automatically disabled in Hats mode since the hat is the product being showcased.
Step-by-step guide:
Cost: 1 credit per photo
Tip: Clear, detailed photos of the watch face give the best results!
Step-by-step guide:
Cost: 1 credit per photo
Note: Earrings and Rings modes are experimental — results may vary. High-resolution photos with fine details work best for jewelry!
Both items must be in the SAME photo!
How to do it:
Important: You CANNOT combine separate photos of a top and bottom. The AI works with ONE image input per generation.
Tip: White or neutral background works best for full outfits!
No — the AI works with one image input per generation.
To get a complete outfit look, you must photograph ALL items together in a single flat-lay image. Upload as "Full Outfit" in Flat-Lay mode.
Can't do:
Can do:
No — generated images cannot be modified after creation.
Each generation is a fresh creation from your uploaded product photo. To get a different look:
The workflow is: Upload product → Generate new photo (not edit existing ones).
For bridal gowns, maxi dresses, and floor-length designs:
This tells the AI the dress should flow to the floor naturally, covering the feet.
Works great for: Bridal dresses, evening gowns, maxi skirts, floor-length formal wear.
For the best flat-lay results:
Setup:
Arrangement:
For full outfits: Select "Full Outfit" category after uploading.
Most consistent results come from flat-lay photos on white backgrounds!
Two shot types for accessory modes:
Lifestyle: Model wears/uses the product
Studio: Product-only photography
Available in: Shoes, Bags, Hats, Watches modes.
Exception: Watches requires a model for BOTH Lifestyle and Studio shots.
Cost: 1 credit per photo regardless of type.
Yes! Plus-size models available for both women and men.
How to find them: Use the "Size" filter chip when selecting models — toggle to "Plus-size" to see all options.
Plus-size models are available in all modes — Flat-Lay, On-Model, Collections, and all accessory modes.
7 ethnicity groups represented:
How to filter: Use the ethnicity filter chips when selecting models. You can select multiple ethnicities to see a broader range.
Our goal is to represent all customers — choose models that match your target audience for the best conversion rates.
Yes! Full modest fashion support with Hijab Mode.
Two ways hijab works:
Works with everything:
Per-photo control: Toggle hijab on/off for each individual photo during creation.
To enable hijab mode:
Per-photo control:
When creating photos, you'll see a hijab toggle that lets you enable/disable per photo — so you can mix and match.
In Collections:
Hijab toggle is available in the Plan step — customize per product.
Works across all modes — clothing, shoes, bags, watches, jewelry.
Collection Studio is a powerful batch processing feature that lets you upload up to 200 product photos and generate up to 1,000 variations automatically.
How it works (4 steps):
The math:
Available on: Starter, Premium, Ultra, Max plans (not Free)
Two easy ways to create a Collection:
Method 1: From Dashboard
Method 2: Direct link
Go directly to the Collection creation page from your dashboard.
The four-tab workflow:
The floating guide at the top will always show you exactly what to do next!
Collection limits — quick reference:
Upload limit: Maximum 200 photos per upload batch
Collection size: Maximum 1,000 photos per collection
If you need more than 1,000 photos, create 2 separate collections.
Pricing: 9 credits per 10 photos
File types: JPG, PNG, WebP, HEIC, and more (up to 10MB each)
Collections take 2–24 hours (NOT seconds!)
Typical timeline:
Why longer than individual photos?
Collections process ALL photos in your batch simultaneously (up to 200 products). Individual photo generation takes 5–15 seconds.
You can:
Collections use a mix & match system!
Formula: Total Photos = Models × Backgrounds × Poses
Examples:
For a catalog of 50 products:
2 models × 1 background × 3 poses = 6 photos each
50 products × 6 photos = 300 photos total (300 credits)
Optimization tip: Select 2–3 models, 1–2 backgrounds, and 3–4 poses for great variety without overspending. You'll see exact totals in the Plan tab before submitting!
Don't worry! Failed photos are automatically refunded.
Example: 50-photo collection, 48 succeed and 2 fail → 2 credits automatically refunded.
To retry: Create a new small collection with just the failed products using the same settings.
Contact support if you see consistent failures (>50% fail rate) at support@tryly.ai.
Collections is currently desktop only. Mobile support is coming soon!
For now:
Recommended workflow:
You'll be notified when mobile Collections launches!
Your completed photos are in your Gallery under the Collections filter!
How to find them:
Download options:
Photos are stored permanently and can be accessed anytime.
Yes! Turn any generated photo into a professional fashion video.
Videos show subtle, elegant motion — gentle swaying, fabric movement, and natural breathing — perfect for social media.
Video Options:
How to create: Generate a photo first, then click "Create Video" in your Gallery.
1–3 minutes per video.
You can close the page and continue browsing — the video will appear in your Gallery when it's ready. Videos are processed by professional AI video infrastructure to ensure high quality.
Video creation is available for paid subscribers only.
Videos use the same credits as photos — 5 credits for 5 seconds, 10 credits for 10 seconds.
Same commercial rights as photos! Use your videos anywhere:
Your credits are automatically refunded. If a video fails to generate for any technical reason, your 5 or 10 credits are returned to your account immediately. You can try again with the same photo or choose a different one.
Your credits are automatically refunded for failed generations.
Try these:
If it still fails, email support@tryly.ai — we'll help!
If your generation seems stuck:
If it's been more than 2 minutes:
During high traffic: Generations may take longer. Your credit is protected — if it fails, you get it back automatically.
Quick fixes:
Success rate is 85% on first generation with properly formatted inputs. If you're still having issues, email support@tryly.ai with a screenshot!
Credits are automatically refunded for failed generations!
Our system detects when a generation fails and instantly returns your credit.
What to do:
Important: You do NOT need to request a manual refund. The system handles this automatically within seconds of a failure.
The AI generates based on what it can see in your uploaded photo — what you put in is what you get out!
To get logos/details to show:
Quick fix: Re-upload a photo where the full garment + all details you want are crystal clear. The clearer your input, the better your output!
Logos can be tricky with AI generation — they require extra attention!
Tips for better logo results:
Keep experimenting! Sometimes a slightly different photo of the same product gives much better results. Try 2–3 uploads to get the logo just right.
That error usually means a temporary server hiccup — your credit was automatically refunded.
Quick fixes:
If it keeps happening, email support@tryly.ai with:
AI isn't 100% perfect. Rarely, you might notice warped limbs, missing details, or other oddities.
If that happens, send a quick screenshot to support@tryly.ai. We'll review it, restore the credit, and help you regenerate a clean version at no extra cost.
In 99.99% of cases everything looks great!
If you're experiencing persistent issues, we need to investigate!
Please email [support@tryly.ai](mailto:support@tryly.ai) with:
Our team will open a support ticket and investigate the issue directly.
For context: Most issues are one-time server hiccups. If it keeps happening, there may be something specific about your image format or settings that we can help optimize.
Let's fix your photo quality! Check these common causes:
Your input photo:
Generation settings:
Best practice: Flat-lay on white background gives the most consistent results.
Still not happy? Email support@tryly.ai with your account email and examples — we'll help optimize your workflow!
Your uploaded photos are:
Payment security:
Watermarks are removed INSTANTLY when you upgrade!
Free tier: All photos have a small Tryly.ai watermark
When you upgrade: ALL existing photos become watermark-free instantly! No need to regenerate — they update automatically. All new photos are also watermark-free.
When you cancel: Photos made while paid stay watermark-free. New photos on free tier will have watermark.
Watermark-free photos require an active paid subscription.
Active paid subscription: All photos (plan credits + top-up credits) = NO watermark
Free tier (no active subscription): Top-up credits = photos HAVE watermark
Why? Watermark removal is a subscription benefit. Top-up credits let you generate photos, but watermark-free requires an active plan.
Example: You cancel but have 100 top-up credits. You can still generate, but photos will have watermarks until you resubscribe — then all photos become watermark-free instantly!
We don't currently offer monetary refunds, but our system is designed to be completely fair:
What we DO provide:
Our recommendation: Start with the free 10-photo trial. If ready, begin with Starter ($20/month) before committing to larger plans.
We handle three scenarios differently:
Technical Failure (AI error): Credit automatically refunded. Contact support if not automatic.
Don't Like the Result (subjective): Regenerate with a different model, background, or pose. Each generation costs 1 credit.
Want Money Back: We do NOT offer monetary refunds. All sales are final.
This is why we offer 10 free photos — test with your actual products before purchasing.
Email: support@tryly.ai
Response times by plan:
Business hours: Monday–Friday, 9am–6pm EST
Note: Technical failures (credit refunds) are handled automatically — no need to wait for support.
To delete your account:
Email support@tryly.ai with:
Our team will:
Important:
When you resubscribe after canceling:
You GET:
Still there:
NOT restored:
Yes! Instantly!
When you activate a paid subscription, ALL your existing photos become watermark-free immediately — no regeneration needed!
How it works:
If you cancel later:
We love hearing from our users!
Feature requests are sent directly to our product team. Share:
Email: support@tryly.ai with the subject "Feature Request"
We regularly add new features based on user feedback — many of our best features started as user suggestions!
The cancel option is at the bottom of the Manage Subscription page.
Step by step:
Why it's at the bottom: We want to make sure you've seen your options (pause, downgrade) before canceling. But the option is always there!
Alternatives to canceling:
Manage Billing has 5 options:
Important: Top-up credit purchases are on the Account page (not in Manage Billing). Look for "Need more credits?" section.
To upgrade/downgrade: Use the Pricing section on your Account page, NOT Manage Billing.
Invite friends, earn free credits — it's that simple!
3 easy steps:
Rewards by plan:
No limits — refer as many friends as you want!
Learn more at our Referral Program page.
Anyone with a Tryly.ai account can refer friends — free or paid users!
Free users:
Paid users:
Your friend must:
Credits depend on which plan your friend subscribes to:
| Friend's Plan | You Get | Friend Gets |
|--------------|---------|-------------|
| Starter ($20/mo) | +15 credits | +15 credits |
| Premium ($45/mo) | +20 credits | +20 credits |
| Ultra ($80/mo) | +30 credits | +30 credits |
| Max ($150/mo) | +50 credits | +50 credits |
Both of you earn the same amount! The higher the plan, the more credits you both get.
Example: Refer 5 friends who subscribe to Ultra → You earn 150 free credits (5 × 30)!
Get your unique referral link in seconds:
Your referral code is customizable! Click the edit icon next to your code to personalize it (e.g., tryly.ai/r/yourname).
Not logged in? You'll need to sign in first to get your referral link.
Credits are granted instantly after your friend's first payment is confirmed!
The process:
Important: Credits are only granted after the first successful payment. If the friend signs up but doesn't subscribe, no credits are awarded yet.
Track your referrals: Visit your Referral page to see total referrals, credits earned, and pending referrals.
No limits! Refer as many friends as you want.
There is no cap on:
Example earnings:
The more you share, the more you earn. It's that simple!
Our support team is here to help you succeed.
For complete legal terms, see our Terms of Service. In case of conflict between this page and the Terms, the Terms prevail. All models in generated images are AI-created and not real people.
In 99.99% of cases results look great. If a result ever comes out odd, email a screenshot to support@tryly.ai and we'll restore the credit.